Refund policy
We, at Ponting Wines, take great pride in delivering our products. Should you not be entirely satisfied with your order from Ponting Wines, please contact info@threekingswinemerchants.com.au, equipped with your delivery full details (ie. Purchase reference). Our team will work with you to address the matter promptly.
Upon taking knowledge of your query, please note that your right to a refund only applies to Goods that are returned to: 169 Douglas Gully Road, Blewitt Springs South Australia 5171 Australia; And collected in the same condition as you received them, including product instructions, wrapping and packaging. If damaged* or worn simply beyond opening the original packaging, your order will not be refunded.
Any refund will be processed within 14 days provided the above terms and conditions are respected.
Should you receive a different product than what you have purchased online, please contact us so we can rectify the matter by sending the right product** or provide an alternative solution:
-Supply an alternate product from our range to the value of the original order/items, or
-We provide you with a refund to the value of the original order/items.
If your purchase incurred a delivery fee, we will cover the cost of delivery for the return in the event we are at fault (ie wrong product delivery, faulty products, damage caused in transit or breach of a consumer guarantee.) The delivery charge will be deducted from the refund value in all other circumstances.
Please note that no return or refund will be possible based on any of the following situations:
-The supply of Goods according to their nature are not suitable to be returned or refunded.
-The supply of Goods that present deterioration
-The supply of Goods that have past their expiry date after delivery
-The supply of Goods that have been unsealed after delivery
-The supply of Goods that are inseparably mixed with other items.
-The supply of Goods for which the purpose of purchase is no longer required (ie change of mind or event cancellation).
-The supply of Goods that were purchased on sale?
* In the event of a delivery that appears to have been damaged in transit, faulty, wrongly described or breaches a consumer guarantee, we will refund or exchange it upon proof of purchase.
Once notification has been received that the Goods have been refused and are on their way back, we will arrange to send a replacement product.
If the same product is no longer available, we will offer alternative solutions:
-Supply an alternate product from our range to the value of the original order/items, or
-We provide you with a refund to the value of the original order/items.
** Please note that any refund or product exchange shall be processed only after the reception of the wrongful order by our team.
